Generally, serial numbers can be found on the back of each Xsens device.
|For the MTw motion trackers, the serial number can be found on the back. The first code you see on the back is the hardware code, which starts with "MTw..." followed by the specific type of hardware version. The second line of code is the serial number. The MTw2 serial numbers tend to start with "00B...".|
For the Awinda station and Awinda dongle the serial number can be found at the bottom. The first code again refers to the hardware code (AW-A2 for the second generation Awinda station). The serial number is the second code mentioned.
When entering a support request, please always make sure to mention the serial number. This information is used by our support department to align the advice with your hardware type and warranty can be checked in case of repairs.