Generally, serial numbers can be found on the back of each Xsens device.
For the MTx motion trackers, the serial number can be found on the back. The first code you see on the back is the hardware code, which starts with "MTx..." followed by the specific type of hardware version. The second line of code is the serial number. The MTx2 serial numbers tend to start with "00B...".
For the bodypack the serial number can be found on the back as well. The first code again refers to the hardware code (BPACK). The serial number is the second code mentioned.
For the serial number of the complete MVN system, please refer to the sticker on the outside of the MVN Link suitcase, underneath the handle on the side.
When entering a support request, please always make sure to mention the serial number. This information is used by our support department to align the advice with your hardware type and warranty can be checked in case of repairs.