In a few occasions a firmware update can fail. The firmware updater logs every action. This support output log file is useful for diagnosing issues with a specific sensor. If an issue with the firmware updater occurs this file is useful to send to our support department.
The fwu_support.log can be found in Windows under ..\AppData\Local\Xsens\Firmware Updater of the current user.
The easiest way to get to the folder is as following:
- Click the Window Start button
- Type in the search box %localappdata%\Xsens\Firmware Updater and press enter
- In the opened Firmware Updater folder look for fwu_support.log
For old Firmware Updaters (pre FWU 4.0.4), the log file can be found in %temp% and is called support_output.log