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RMA Procedure MTi products

Introduction

The following RMA procedure is for the MTi product line. After you request a RMA you will be contacted for instructions.

If you obtained the product through a partner or distributor, please contact them for RMA instructions.


RMA Procedure

  1. Fill in the RMA form with the following details (download RMA form.docx):

  2. Record a MTB file showing the issue, see below for instructions

  3. Send MTB file(s) and RMA form to support@xsens.com
    For emails larger then 10 MB please use https://xsens.wetransfer.com/


We will contact you after submitting the RMA request for instructions.


MTB File

To have the best understanding of the rootcause of your MTi failure procedure we always request a recorded MTB file for each unit. In most cases we are able to diagnose the exact issue from a distance, predict possible costs and possibly prevent them.

With a recorded .mtb file we can see all the sensor data and internal status. Please record a .mtb file with MT Manager showing the issue.

Important: The output of the MTi needs to be set to Normal mode and as Preset: XDA Processing.


See the following article for MTB file recording instructions:
Recording a MTB file with XDA Processing

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