The following RMA procedure is for the MTi product line. After you request a RMA you will be contacted for instructions.
If you obtained the product through a partner or distributor, please contact them for RMA instructions.
- Fill in the RMA form with the following details (download RMA form.docx):
- Record a MTB file showing the issue, see below for instructions
- Send MTB file(s) and RMA form to email@example.com
For emails larger then 10 MB please use https://xsens.wetransfer.com/
We will contact you after submitting the RMA request for instructions.
To have the best understanding of the rootcause of your MTi failure procedure we always request a recorded MTB file for each unit. In most cases we are able to diagnose the exact issue from a distance, predict possible costs and possibly prevent them.
With a recorded .mtb file we can see all the sensor data and internal status. Please record a .mtb file with MT Manager showing the issue.
Important: The output of the MTi needs to be set to Normal mode and as Preset: XDA Processing.
See the following article for MTB file recording instructions:
Recording a MTB file with XDA Processing