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Windows 10 update (1803) makes Link not detectable

We have noticed that when you update your Windows 10 from version 1709 to 1803, the Link hardware will not be detected in the MVN Software anymore.

To check which Windows version you currently have, press start and search for "winver"

             

To fix this problem, you can follow a few easy steps.

In the "Add or Remove programs" section in Windows, please click 'Uninstall' for the following packages.

  • All the Xsens driver packages
  • Bonjour and Bonjour Print Services
  • Xsens MVN 2018

Once you uninstalled al of these packages, all you need to do is reboot the computer.

Now re-install the latest MVN Animate or Analyze and your problem should be solved.

 

If you are still encountering any issues, make sure to contact us through the support form.

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