When a license dongle arrives at the customer site, it has to be activated before being able to run MVN. To do so, you need the following:
- Black Sentinel dongle
- License Key
- Internet connection
- USB port settings fully activated and not in power save mode.
NOTE: license activation has to be done only for the first use and can be performed on any PC. After license activation, the license dongle can be moved on any PC you need to run MVN, independently on which PC was used for activation.
License key
The license key is issued by our Xsens customer service via email at the moment of the purchase of your MVN product and it looks like this:
The license key in the email is needed to activate the license for the first time. This email is usually sent to the financial department of the company/university or to whoever is in contact with Xsens for the purchase of MVN. To facilitate your research, you can filter through all the emails received from customerservice@xsens.com.
Internet Connection
Internet connection is needed during license activation to contact our Xsens servers. Note that after the first activation, you don’t need an internet connection to run MVN.
USB Ports fully operational
Sometimes laptop computers enable USB power save mode, making the license dongle undetectable. Refer to this article to make sure that feature is switched off.
https://base.xsens.com/hc/en-us/articles/115002137249-Windows-USB-Preferences-
Step by step guide
- Make sure your license dongle is plugged in the USB port.
- Launch the Xsens MVN software activation software. Alternatively, launch MVN, which without a valid license, will automatically redirect to the software activator.
- Click on next and paste the license activation key.
- Click on next again until completion.
- If no error has occurred your license is activated and you will be able to run MVN.
Troubleshooting
For any problem regarding license activation, open a ticket on https://base.xsens.com/hc/en-us and make sure you include the following information in the ticket to facilitate the support procedure.
- Where the license activation stops
- Error messages generated (better if screenshots are included)
- License key